Some Frequently
Asked Questions

Why should I care about customer discovery?

Customer discovery with HeyIndie helps you learn which social networks your website visitors like, and which messaging and offers resonate best. This leads to better traction, performance and profits for your business.

HeyIndie broadcasts your messages across your entire site (even multiple systems), increasing conversion rates, while providing visitors the tools to share your messages with friends and build "word of mouth" marketing.

Using our management dashboard, you can schedule messages and track their performance as they are shared across different social networks, helping you communicate more effectively and build deeper relationships with your customers.

Why is the ActionBar so prominent?

Two words: bounce rate. It's probably higher than you'd like because visitors to your site are having a difficult time figuring out what to do next. The ActionBar cuts through the clutter, helping get your visitors attention. It follows each visitor, repeating a single message throughout their session on your website, offers better positioning, and doesn't suffer from typical "banner blindness".

How does it work? Do you frame my website pages?

No, we don't frame your pages or obscure your URLs in any way. You install the ActionBar by adding one line of javascript to the HEAD element of your website(s). It's a one-time, "set it and forget it" action. Once the code has been added, you're ready to start creating messages and special offers for your audience.

But I'm already on Twitter and Facebook.

HeyIndie is designed for businesses that are driving people to their website. These web visitors are valuable customers even though they may not be following you on Facebook or Twitter. HeyIndie helps spread your messaging into your customers' social networks, building your social influence.

Still have questions? Try our support forum.